Criticism at McDonald’s peaks after their new bathroom policy causes customers to wet their pants

by Rahma Altaf

McDonald’s has implemented a bathroom policy in Queensland, Australia, and it has caused serious problems for customers. 

According to the policy, the customers first have to place their order at the counter. They then get a receipt that contains a code at the bottom. That code is the passcode to the toilets; it is the only way customers can access the franchise’s toilets in the urban city of Maroochydore in Queensland.


McDonald’s implements a new bathroom policy in Queensland, Australia after it has caused serious problems. (BRENDAN SMIALOWSKI/AFP/Getty Images)

This system has already been established and implemented in various outlets of the 78 year old franchise. It is in effect in the UK and Europe, though it seems the concept it too strange for Australia.

The new bathroom rules and regulations at McDonald’s have led to unparalleled accidents in the restaurants. This has forced customers to take the issue to social media. Some people have complained that the process takes way too long. The policy has already led to one ‘accident’ and numerous near-misses.

A Maroochydore resident, Kim McDonald, was visiting the American fast food outlet for lunch with her 90-year-old grandmother. Kim saw the new policy on the sign board attached to the bathroom door and was shocked.

The sign board read, “Toilets proudly provided for the use of McDonald’s customers. Code on bottom of receipt.”


Kim saw the new policy on the sign board on the bathroom door and was shocked. (Image source: Facebook/Kim McDonald)

She took a picture of the sign board and posted it on social media.

Kim had a terrible experience, along with her grandmother. The two had to walk from the parking lot to the bathroom. It took her grandmother around 5 minutes to get there while using a walker. When they finally reached the bathroom, they read the sign board, and had to go back to the store to place an order to be able to use the facility.

Kim expressed her concern for her grandmother. She said, “At least 10 or so minutes would have passed where a near 90-year-old has had to hold their bladder.”

She further added, “They are lucky they didn’t need to get out the mop and buckets. And probably lucky I didn’t have my kids with me too.”

Kim assumed that the system must be in place to prevent drunk college students from messing up the bathrooms late in the night. However, she still called the new mechanism a ‘bit of an overkill’.


Kim assumed that the system must be to prevent drunk college students from messing up the bathrooms late in the night. (Image source: TOLGA AKMEN/AFP/Getty Images)

Kim questioned the whole process and she advised the outlet of alternatives, “Why can’t the doors be unlocked until a later time like 8 pm or something to allow easy access to the bathrooms for kids, pregnant ladies, and disabled or elderly people?”

Jo Anne, another concerned user, voiced her worries on Facebook; due to the stern policy, her child faced an ‘accident’.

Jo said, “I’m just hearing from my five-year-old’s Nana that today my child had an accident because you lock the toilets and only put the code on the receipt.”

She further added, “They WERE customers who were using your facility and had decided (like plenty of other parents) to have a play in the playground before ordering their afternoon ice cream treat.”


Image source: Facebook/Jo Anne

Jo was disappointed at the multibillion dollar company. She said they had failed to meet the standards and expectations that she had from them. She complained, “I appreciate some businesses can’t afford to have the public coming in and out to just use facilities, but there is a standard expected at McDonald’s… you failed.”

A representative for McDonald’s replied to her criticism. They said that they would be sure to take the issue to the McDonalds at the Maroochydore store. Another representative said that it was not a worldwide company policy, but rather the store’s initiative to implement this action.

They said, “It’s something the licensee decided to implement in response to safety concerns raised by customers about some people misusing the bathrooms. However, they are able to be opened for anyone who requires them.”

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